This Privacy Policy describes how Page Africa collects, uses, stores, shares, and protects your information when you use our website, mobile applications, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to the practices described in this Policy. If you do not agree, please do not use the Platform.

1. Who We Are

Page Africa is the operator of the digital infrastructure that connects individuals, businesses, designers, printers, suppliers, and manufacturers across Africa's printing, packaging, and creative ecosystem. For the purposes of data protection law, Page Africa acts as the data controller responsible for the personal information processed through the Platform.

If you have questions about this Policy or how we handle your data, please contact us at privacy@pageafrica.com.

2. Information We Collect

We collect information that you provide directly, information generated automatically when you use the Platform, and information from third parties where permitted by law.

2.1 Information You Provide

Account information: name, email address, phone number, password, and role (Individual, Business, Designer, Printer/Operator, Supplier, or Manufacturer).
Profile information: business name, description, address, country, state, city, logo, portfolio items, images, and professional credentials.
Verification documents: corporate registration certificates (e.g., CAC), identification documents, tax information, and other documents submitted to obtain a verification badge.
Payment and financial information: wallet balances, transaction history, billing details, and payment confirmation data processed by our payment partners.
Communications: messages, inquiries, job postings, RFQs, bids, proposals, support requests, and any content you upload or transmit.
Corporate information: company name, authorised representatives, procurement preferences, and staff permissions for corporate buyer accounts.

2.2 Information Collected Automatically

Device and usage data: IP address, device type, operating system, browser type, app version, and pages or features you interact with.
Location data: approximate location derived from IP address or, with your permission, precise geolocation to support proximity search and local marketplace matching.
Cookies and similar technologies: session and preference identifiers, analytics data, and storage used to maintain your login state and remember your settings.

2.3 Information from Third Parties

Authentication providers when you sign in with Google or other social accounts.
Verification and identity services that assist us in confirming business registrations and professional credentials.
Payment processors that confirm transaction status and risk signals.

3. How We Use Your Information

We use your information to operate, secure, and improve the Platform and to deliver the services you request.

To create and manage your account, authenticate you, and keep you signed in securely across sessions.
To display your profile, portfolio, products, and services to other users in accordance with your visibility settings.
To match buyers with sellers, recommend relevant providers, and enable search and discovery by category, location, and capability.
To process payments, maintain wallets, manage escrow holds, release funds, and handle disputes.
To verify businesses, issue trust badges, and enforce platform rules and eligibility requirements.
To facilitate messaging, quotations, bids, job postings, and procurement workflows between users.
To send transactional notifications, security alerts, and service updates.
To personalise your experience, analyse usage trends, diagnose technical issues, and improve performance.
To detect and prevent fraud, abuse, unauthorised access, and other harmful activity.
To comply with legal obligations, respond to lawful requests, and enforce our terms and policies.

4. Legal Basis for Processing

Where data protection law requires a legal basis, we process personal information on one or more of the following grounds: (a) performance of our contract with you; (b) compliance with a legal obligation; (c) protection of your vital interests or those of others; (d) our legitimate interests in operating a secure and reliable marketplace, provided those interests are not overridden by your rights; and (e) your consent, which you may withdraw at any time. For users in Nigeria, our processing is consistent with the Nigeria Data Protection Regulation (NDPR).

5. How We Share Information

We do not sell your personal information. We share information only in the limited circumstances described below.

With other users: Your public profile, business details, portfolio, listings, and posted opportunities are visible to other Platform users in accordance with your role and visibility settings. Direct contact details are restricted based on account type and platform rules.
Service providers: We engage trusted third parties for cloud hosting, payment processing, identity verification, analytics, customer support, email delivery, and push notifications. These providers process data only on our behalf and under contractual obligations of confidentiality and security.
Corporate accounts: For corporate buyer accounts, account owners may access activity, procurement records, and staff permissions within their organisation.
Legal and safety: We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
Business transfers: If Page Africa is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to appropriate safeguards.

6. International Data Transfers

Page Africa operates primarily in Africa, but some of our service providers and infrastructure may be located outside your country of residence. When we transfer personal information internationally, we use appropriate safeguards, including standard contractual clauses and adequacy decisions, to ensure your information remains protected in accordance with this Policy and applicable law.

7. Data Retention

We retain your personal information for as long as necessary to provide the Platform, fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it. Account information is generally retained while your account remains active and for a reasonable period thereafter, unless a longer retention period is required by law.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and contractual exceptions.
Object to or request restriction of certain processing activities.
Request a copy of your data in a portable format.
Withdraw consent where processing is based on consent.
Opt out of non-essential marketing communications.

To exercise your rights, contact us at privacy@pageafrica.com. We will respond within the timeframe required by applicable law.

9. Cookies and Similar Technologies

We use cookies and local storage to maintain your session, remember your preferences, understand how you use the Platform, and improve security. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform, including your ability to remain signed in.

10. Security

We implement technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit, access controls, monitoring, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

11. Children's Privacy

The Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verified parental consent, we will take steps to delete that information as quickly as possible.

12. Third-Party Links and Services

The Platform may contain links to third-party websites or services that are not operated by Page Africa. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the revised Policy on this page with a new "Last updated" date. Material changes may be notified to you through the Platform or by email. Your continued use of the Platform after the changes take effect constitutes acceptance of the revised Policy.

14. Contact Us and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Email: privacy@pageafrica.com
Legal: legal@pageafrica.com

If you are located in Nigeria and are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).